One passenger was partially ejected from the aircraft and sustained fatal injuries, while eight other passengers sustained minor injuries.
The crew carried out an emergency descent and diverted to Philadelphia International Airport. Other fragments caused damage to the wing. The engine cowl was broken in the failure and cowl fragments damaged the fuselage, causing explosive depressurization of the aircraft after damaging a cabin window. Southwest Airlines Flight 1380 was a Boeing 737-700 that experienced a contained engine failure in the left CFM56-7B engine after departing from New York–LaGuardia Airport en route to Dallas Love Field on April 17, 2018.
Then it has taken them about two days to get back with me, but both times the issue was quickly resolved and the requested points issued to my account.This is a stopgap mapping solution, while attempts are made to resolve technical difficulties with Within an hour or so, you should receive an email noting that they received your request. You will have to fill out your flight number and incident date, so even if a flight is not involved, be prepared to fill in that field with something. This is also a good way to reach them if you have a complaint about your flight or you left something of value on the plane.
You will then get a form to fill out with your issue. If you have a Southwest points issue for something other than the Southwest shopping portal - perhaps booking a hotel room through Southwest’s web site or renting a car through Southwest - go to the main Southwest website at and select Contact Us at the bottom left.Ĭlick Contact Us and then Send us an Email Message. Remember to allow 15 days for the points to post before you contact Southwest Airlines. There you’ll be presented with a form where you can fill out all the details about the transaction for which you are expecting points. Rather than try and call Southwest about a problem with Southwest points, I’ve found it much simpler and quicker to be in touch with Southwest customer service online.įor problems with the Rapid Rewards Shopping Portal, visit the portal and then scroll down to the bottom and select Contact Us. If you have a Facebook account, this can be a fast and easy way to get the answers you are looking for! Southwest Airlines Twitterĭirect message Southwest with a comment or question on their Twitter account – Southwest Airlines Mailing AddressĪnd lastly, if you just need to do it the old-fashioned way, you can write to Southwest atĭallas, Texas 75235 What to Do If You Didn’t Get Your Southwest Points Send a message via Facebook Messenger to Southwest’s Facebook account with questions or comments you might have. If you have issues with past or upcoming flights, your Rapid Rewards account or Southwest policies and procedures, just connect one of these two ways and you can chat live with a customer service rep to get help. You have 2 options to chat live with a Southwest customer service rep. The following link will take you to the Southwest website, where you’ll click on Email us as shown below – Southwest website.
Southwest Baggage – (Delayed/Damaged/Lost/Left Something on the plane) – 1-88 Southwest Airlines Email If you left an item at a TSA Checkpoint – 1-86 General Customer Service/Flight Reservations/Changes 1-800-I-FLY-SWA or 1-80 Southwest Airlines Contact Info: Phone Numbers By subscribing, I consent to receiving emails.
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